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How does Fit It For Me work?

Fit It For Me FAQs

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1. How it works

Fit It For Me is our handy service, which lets you buy a selected part, and have it installed by one of our trusted garages. When shopping for your parts, simply type your registration number into our fast finder, choose compatible parts, and go to the basket. If your items are eligible for Fit It For Me, you’ll be able to select “view my fittings”, and book to have your parts installed at a workshop of your choice, at a time that suits you. Your parts will be delivered directly to your selected workshop before the fitting date.
You can only book Fit It For Me for one vehicle at a time – if you need to buy parts and have them fitted on multiple cars, you need to place separate orders and bookings for each one.
Currently, our headlight bulbs, batteries, brake pads, alternators, starter motors, pollen filters, water pumps, and fuel filters are available to be installed with our Fit It For Me service. We also offer fitting on brake discs but only when fitted alongside brake pads, and we also offer the fitting of oil filters, but will only do this alongside an oil change.
Unfortunately, we can only accept bookings through our website.
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2. Finding eligible parts

You can choose Fit It For Me when buying headlights, batteries, alternators, starter motors, pollen filters, water pumps,  fuel filters, brake calipers and air filters. You can also have brake discs fitted as well as brake pads, but we don’t offer Fit It For Me on brake discs individually. Similarly, we offer Fit It For Me on oil and oil filters, but we’ll only offer the service to have them both fitted at the same time - we can’t do one without the other.
You can have as many eligible parts fitted as you’d like during your Fit It For Me booking, but they all must be fitted to the same vehicle. If you need parts fitting for more than one car, you’ll need to make separate bookings for each one.
Our Fit It For Me service is specifically for the eligible parts you purchased with us online. If you need anything else, you can arrange this with the workshop you’re visiting directly.
The Fit It For Me service is only available on the previously mentioned parts - oil, and oil filters, headlight bulbs, batteries, brake pads and discs, alternators, starter motors, pollen filters, water pumps, fuel filters, brake calipers and air filters. If you have other parts in your basket that aren’t eligible, you’ll be able to choose from free UK home delivery or click and collect for them, after you’ve booked your fitting.
Any other items you have chosen which are not eligible for fitting will be saved in your basket, and once you complete the Fit It For Me order, you will be able to select to have them delivered to your home or prepared for you to pick up in any of our branches.
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3. Scheduling fitment appointments

Each workshop charges its own labour rate, so this can vary from place to place. However, you’ll be able to see what each workshop charges before you create your booking, so you can choose a price that suits you.
Promotion codes can be added when you view your basket – however, they only apply to the cost of your parts, not to the labour costs of fitting your parts.
The opening times of the workshops on our network vary, but you can see the opening times of each workshop when you book your fitting.
You can book in for a Fit It For Me appointment up to 14 days in advance.
As labour times can vary at our selected workshops, we offer AM and PM slots in order to avoid any overlap, so you’re not left waiting for an appointment. Your workshop will let you know when your car is ready to collect.

We are working on introducing hourly slots in the future.
If you’ve chosen an AM slot, you’ll need to get to the workshop 15 minutes before it opens – you’ll be able to see your workshop’s opening times when you book in for your Fit It For Me appointment. If you’ve chosen a PM slot, you should arrive at your workshop at 11.45AM.

However, if you need to arrive at a more specific time, contact your workshop directly to enquire about a particular slot – they may be able to accommodate your request.
As we have to send your parts to your chosen workshop, your earliest appointment will be 48 hours from the order date.
Upon completion of the order, the workshop will need to accept your booking. Once they have accepted the booking the order is placed.

We have a dedicated Customer Service team who will contact the workshop if they have not confirmed the booking within 3 hours.
Once you’ve chosen a workshop and a slot for your Fit It For Me booking, it’ll be reserved for 30 minutes – so make sure you checkout within this time to secure your spot. If you don’t, you’ll need to go through the Fit It For Me booking service again.
Your booking will be confirmed by the workshop within 24 hours, but if you don’t hear back in this time, please get in touch with us.
Once you have received your booking confirmation via email, we will keep you up-to-date with any information regarding the booking where necessary. Any parts purchased for fitting will be sent to your chosen garage in time for your appointment.
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4. Contacting your workshop

You can find the contact details of your chosen workshop on your confirmation email and on your invoice – and you can also find them on the listing page when you set up your Fit It For Me booking. If you can’t seem to find them, or you’re having trouble getting in touch, contact our customer services team and we’ll be happy to help.
When you book in with a workshop, we’ll pass on your email address and contact number so they can get in touch with you about your appointment.
Yes, you can leave a note in the additional notes section found on the summary page before checking out. This message will be sent directly to the workshop.
As workshops have their own schedules, we only offer AM or PM slots through our booking service – but you can get in touch with the workshop directly to arrange a more specific time for your appointment. Their contact details will be visible during the Fit It For Me checkout process as well as in email notifications.
As long as you’re happy with the new appointment, there’s no need to worry. However, if you run into any issues when rescheduling your appointment, our customer services team will be happy to help.
The workshop shouldn’t make any amends to the price given when booking your slot – if they do contact you directly to advise you of a change in price, contact us as soon as you can.

Any amendments to quotes of non Fit It For Me services or repairs, which you may have agreed with the workshop directly can change, and should be resolved directly with your selected workshop and mechanic.
Sometimes the workshop will require some extra parts to complete your Fit It For Me, but they should let you know about this well in advance. If you’re unsure about the extra parts and the cost incurred, don’t hesitate to get in touch with us for some further advice.
The workshop should complete everything required for your Fit It For Me on the day of your booking. If they don’t, you’ll need to make sure this is arranged with and completed promptly by the workshop. If you’re having any problems with the workshop, we’re happy to help – just get in touch with our customer services team.
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5. Attending fitment appointments

In most cases, the parts you purchased with your Fit It For Me booking are everything your workshop needs to complete the fitment. However, in exceptional cases, the workshop may require some additional parts, and this could incur additional charges. However, your workshop will alert you to this in advance of your appointment.

Workshops will have all the tools needed to get the job done – but they might let you know you need to bring along something extra, like your spare key, wheel locking nut key or the code for your alarm or immobiliser.
We don’t offer top ups through our Fit It For Me service, but you can contact your workshop directly and ask them if they could do this during your appointment and how much it would cost. You can do this by mentioning this in the additional notes section found on the summary page before checking out, or asking them on the day of the fitting. These extra jobs or services will be charged separately to you by your selected workshop, and costs will vary depending on the workshop you have selected.
Unfortunately it can happen that a workshop cannot accept an appointment due to unforeseen circumstances. Should this happen, you will be contacted by our customer service department and refunded immediately.
You don’t need to stay at the workshop during your fitting appointment. As long as the workshop has been given access to your vehicle you can agree a return time directly with the workshop.
Sometimes the workshop will need your keys while they work on your car – you can ask if this is the case when your drop your vehicle off.
In most cases this can be done depending on the fitting service you have selected. Please make sure you mention this in the additional notes section found on the summary page before checking out. This message will then be passed onto the workshop allowing them to contact you with any further information.
A lot of digital records are only accessible by your vehicle manufacturer – but sometimes, it is possible for a workshop to add to them. To find out more, you’ll have to ask the workshop directly – you can leave this query in your additional notes, or you can find their contact details on your confirmation email.
The workshop should definitely be able to provide a full receipt with a cost breakdown of the services they’ve provided. Don’t be afraid to ask them for this at your appointment – but if you’re still having problems requesting one from them, contact our customer service team for further help.
As the fitting was carried out by the workshop independently, it’s down to them to resolve this issue for you. If you feel the workshop hasn’t come to a reasonable agreement, feel free to contact our customer service team.
Issues with the workshop should always be dealt with through the workshop’s team in the first instance, as these are independent garages. However, we’ll be happy to help you with any issues if you’re unable to come to a satisfactory resolution.
We’d love to hear any feedback you might have about our service, and that of the workshops in our network, at
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6. Amending your booking

To amend you booking time or date, you can get in contact with us, or get in touch with the workshop directly. You can find their contact details on our workshop listings page, or on your confirmation email.
To edit a completed order, please contact our customer service team who will be able to help you.
If you need to reschedule your fitting appointment please contact our customer service team.
If you’re unable to attend the appointment with the workshop you originally booked, get in touch with our customer service team – we’re happy to help you rearrange.
If you’ve accidentally ordered the wrong parts, you’ll need to get in touch with our customer service team, and they’ll be happy to assist you further.
Don’t worry if you entered the wrong phone number at the checkout – get in touch with our customer service team or contact the workshop directly to provide them with the correct contact details.
If you’ve booked two appointments with the same workshop, we will need to get in touch with them directly to find out if the work can be completed during the same appointment. Please contact one of our customer service team who will be able to assist you with this.
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7. Payments

You’ll pay for your parts when you checkout on our website, but you’ll only pay for your parts to be fitted after the work on your vehicle has been completed by your chosen workshop.
You’ll only pay for the parts online – you’ll pay for the fitting in person at the workshop.
You’ll be able to see how much each workshop charges on the workshop listing page when you book your Fit It For Me appointment.
All prices displayed online are including VAT. This includes prices shown for the labour cost.
Shortly after placing the order online we will email you a VAT invoice for the parts.

The workshop will provide a separate invoice for the fitting costs, after the work has been completed, which will have to be paid to the workshop
If you haven’t received your email invoice, our customer service team will be happy to help – but don’t forget to check your spam folder; sometimes our automated emails can end up in there, depending on your email provider.
If you have enough available funds in your account to cover the cost of your parts, but your card has still been declined, get in touch with our customer service team as soon as possible. They’ll be able to let you know if there is a problem with our systems, or if you need to contact your bank.
When your order is cancelled, we’ll automatically and instantly refund you, but your card provider may hold the funds for up to 5 days. If the refund amount still hasn’t become available after this time, please contact our customer service team.
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Still need help?

Please do not hesitate to get in touch with our customer service team